Run your hospital with clarity and care.
NuViO Pulse Care brings appointments, patients, staff, leave, billing and claims into one calm workspace, and adds AI voice agents that answer your phones, book live and call patients when plans change. Your team verifies every step.
Front desk
Today's appointments, phone bookings and live activity
Book| Patient | Doctor | Time | Status |
|---|---|---|---|
| Priya NairMRN 10482 | Dr. Kiran Rao | 09:30 | Checked in |
| Mohammed FaizBooked by AI agent | Dr. Meera Iyer | 10:00 | Requested |
| Lakshmi DeviMRN 10391 | Dr. Arjun Shetty | 10:30 | Verified |
| Rahul MenonRescheduled by AI agent | Dr. Kiran Rao | 11:15 | Rescheduled |
Everything a hospital runs on, in one workspace
From the first phone call to the final invoice, every team works from the same records, with a view built for their job.
Appointments and scheduling
Book by phone or at the desk against each doctor's real consulting hours. Double-booking, past slots and doctors on leave are blocked automatically.
Patient records
Registration with MRN, documents, consultation history, alternate phone numbers and call recordings on one patient page.
AI voice agents
Agents answer the booking and staff lines, call patients when a doctor goes on leave, and confirm appointments, in English and Indian languages.
Staff, leave and HR
Staff directory, leave approvals with balances, attendance, shifts, doctor schedules and payroll exports.
Billing and insurance claims
Invoices with line items, part and full payments across cash, card, UPI and bank transfer, and claims tracked from draft to paid.
Reports and AI insights
Appointment trends, department load, status breakdowns and an AI forecast of demand and no-show risk for the week ahead.
The phones are handled. Your team stays in charge.
AI agents do the repetitive phone work. People make the decisions. Nothing an agent books is final until someone on your staff checks it.
A patient calls
The reception agent answers, finds the right department and doctor, checks free slots and books the appointment during the call.
AI reads the call
After hanging up, the conversation is transcribed and analysed for intent, urgency, outcome and next actions.
Reception verifies
The booking lands in the "To verify" queue. Staff listen to the recording, check the details and confirm with one click.
Patients stay informed
Confirmations, reschedules and follow-ups go out as automated calls, so nobody is left waiting for news.
A 24×7 AI help desk for every question your callers ask
Directions to a ward, a doctor's OPD days, visiting hours, insurance, canteen timings. The help desk agent answers it all from your hospital's own knowledge base, in the caller's language, and sends emergencies to the right help instantly.
- Scan a QR poster and call, no app needed
- Every call logged with recording, transcript and AI-extracted details
- Outbound campaigns: upload a contact list and the agent calls everyone
Frequently asked questions
Will patients know they're talking to an AI?
Yes. Every agent introduces itself as an AI assistant and tells the caller that the call is recorded. Agents never give medical advice, never interpret symptoms and direct any emergency to the nearest emergency department or national emergency services.
Can an AI agent book or change an appointment on its own?
Agents can request a booking or a new time during the call, but every appointment an agent creates or moves waits in the "To verify" queue. A receptionist or department head listens to the call, checks the details and verifies it before it is confirmed.
Which languages do the agents speak?
Agents start in English and switch to the caller's language on request or when the caller speaks it. The voice platform supports Assamese, Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil and Telugu, so you can enable the languages your patients use.
Is our data shared with other hospitals?
No. Each hospital gets its own fully isolated deployment with its own database, administrator, secrets and web address.
Do we have to switch on every automated call?
No. The system ships with all outbound calls switched off. You turn on each event, choose which agent handles it, and keep a master switch that stops every outbound call at once.
Can we start with the help desk add-on only?
Yes. The help desk agent runs alongside NuViO Pulse Care or on its own, so you can start with 24×7 call answering and bring in the full platform when you're ready. Talk to us and we'll plan the rollout that suits your hospital.
One system for the whole hospital
Every module shares the same patients, staff and appointments, so information entered once is right everywhere. Switch modules on as you need them.
Appointments
A clear lifecycle from requested to completed, with only valid next steps offered.
- Statuses: requested, verified, booked, rescheduled, checked in, completed, cancelled, no-show
- Blocks double-booking, past slots and doctors on leave
- Filter by status, department and doctor
- Conflict-safe edits when two people act at once
Patient registration and records
Fast registration with a patient number and MRN, and a complete record behind it.
- Demographics, blood group, emergency contacts
- Documents: PDF and images, private expiring links
- Alternate numbers for family phones
- Calls, appointments and consultations in one place
Consultations and prescriptions
Doctors record each visit in a structured form that feeds follow-up calls.
- Reason, diagnosis, notes and follow-up date
- Vitals: BP, pulse, temperature, SpO2, weight, height
- Prescriptions with dose, frequency and duration
- Full consultation history per patient
Duplicate detection and merge
When a family member calls from the same number, likely duplicates are grouped for review.
- Pick the record to keep and confirm the merge
- Appointments and consultations move across
- Phones linked automatically as alternates
Staff and departments
A directory for every role: doctors, nurses, pharmacists, lab technicians, reception, HR and billing.
- Qualifications, registration and licence expiry warnings
- Department heads with their own approval queue
- Suspend, activate and reset with instant sign-out
Leave and approvals
Two-step approval from department head to HR, whether leave is filed online or by phone.
- Casual, sick, annual, emergency and unpaid leave
- Entitlements and balances, with over-balance flags
- Approved leave triggers patient reschedule calls
Attendance, shifts and payroll
Everyday HR work without a separate tool.
- Clock in and clock out per employee
- Weekly doctor consulting schedules and dated shifts
- Monthly payroll with payslips and CSV export
Billing
Invoices and collections with amounts in Indian formatting.
- Line-item invoices per patient
- Cash, card, UPI, bank transfer and insurance payments
- Invoiced, collected and outstanding at a glance
Insurance claims
Track every claim with the insurer, policy and amount.
- Draft, submitted, approved, rejected and paid
- A dedicated billing role that sees only billing and claims
Reports and AI forecast
See where the hospital is heading, not just where it has been.
- Appointment trends, status mix and department load
- AI forecast: next 7 days' demand, no-show risk, patient inflow
- Headcount, leave and attendance reports with CSV export
Notifications and live activity
Everyone hears about what affects them, as it happens.
- Phone bookings notify the doctor, reception and department head
- Live activity feed with agent actions highlighted
- Messages free of medical details
Settings, templates and custom fields
Shape the system to your hospital, not the other way round.
- Branding, working hours, holidays and timezone
- Slot length, booking lead days and daily caps per doctor
- Custom fields for patients, appointments and staff
- Message templates and outbound webhooks
Patients can check their details without a password
Patients sign in with their patient number and a one-time code. The code expires in minutes and requests are rate-limited, so access stays simple and safe. Lost numbers can be re-issued at the desk, and the old one stops working.
Patient number
Issued once at registration and printed for the patient.
One-time code
Expires after five minutes and locks after repeated wrong attempts.
Their own details only
Name, phone and date of birth, never anyone else's record.
Phone work, handled. Accountability, built in.
Receptionists sometimes forget to tell a department about a booking, or to tell patients that a doctor is on leave. NuViO Pulse Care gives that work to AI agents that never forget, and keeps a person in the loop for every decision.
Reception
Answers your booking lineFinds the right department and doctor, checks free slots against real consulting schedules and books during the call. Tells callers when their existing appointment is.
Staff leave line
Answers your staff numberRecognises staff by their phone number, reads out their leave balance and files the request straight into the normal approval chain.
Rescheduler
Calls patients when plans changeWhen a doctor's leave is approved, an appointment is cancelled or a patient misses a visit, it calls the patient, offers new times and moves or cancels the appointment on the call.
Announcer
Keeps everyone informedDelivers short messages: booking confirmations, reschedule notices, post-consultation check-ins, leave notices to department heads and leave decisions to staff. It can't change anything.
Help desk agent. A fifth agent that answers general hospital questions around the clock, with its own call log and outbound campaigns.
Learn moreListen, verify, done
Every appointment an agent books or moves arrives in a "To verify" queue. Staff press Listen to hear the call and read the transcript, then verify, adjust or cancel. If the name a caller gave differs from the record on that number, the queue warns you.
- Recordings with 1×, 1.25× and 1.5× playback
- Click a line in the transcript to jump to that moment
- Original language or English translation, side by side
- AI summary: intent, urgency, outcome and requested slot
Mohammed Faiz
IncomingBookedThe right call, to the right person, at the right moment
Each event can trigger a call. You decide which events are on and which agent handles each one.
| When this happens | Who is called | Agent |
|---|---|---|
| A doctor's leave is approved | Every affected patient | C · Rescheduler |
| An appointment is cancelled | The patient | C · Rescheduler |
| A patient misses an appointment | The patient | C · Rescheduler |
| A doctor's leave is approved | The department head | D · Announcer |
| Leave is rejected | The staff member | D · Announcer |
| An appointment is booked, verified or rescheduled | The patient | D · Announcer |
| A consultation is completed | The patient | D · Announcer |
Safe by design
The agents are helpful, honest about what they are, and careful about what they won't do.
Emergencies come first
Chest pain, breathing difficulty, heavy bleeding or loss of consciousness: the agent directs the caller to emergency services and flags the call for a human.
No medical advice
Agents never interpret symptoms or results and never name a condition. They book, inform and hand over.
Transparent with callers
Every call opens with a clear statement that the caller is speaking to an AI assistant and that the call is recorded.
Off until you say so
No outbound call is placed unless its event is switched on with an agent assigned and the master calling switch is enabled.
Real schedules only
Agents offer only the hours in each doctor's consulting schedule, and never a doctor who is on leave.
No internal details read out
Agents never read internal IDs aloud, and notifications stay free of medical information.
Every call answered. Every answer on record.
Meet Nuvi, the AI voice help desk for your hospital. It answers the questions your front office hears all day and all night, in your callers' languages, and keeps a full record of every conversation.
Answers from your hospital's own knowledge
The agent is trained on a knowledge base your front office, medical administration and billing teams review, so callers hear your facts, not guesses.
Hospital overview
Address, gates and blocks, timings, key phone numbers, emergency access and visiting rules.
Directions and floor guide
Step-by-step walking directions from the main entrance to every department and facility.
Departments and doctors
Services, OPD hours, and each doctor's qualifications, experience, OPD days and languages.
Appointments and patient services
How to book, documents for new patients, tests and reports, health check-up packages, admission and discharge.
Insurance and billing
Insurers and TPAs, government schemes, cashless and reimbursement steps, deposits, payments and refunds.
Canteens and amenities
Day and night canteens, patient food, pharmacies, parking, wheelchairs and other amenities.
From a poster on the wall to a full call log
Deploy in one click
Connect your number in Agent setup and press Deploy. Pause or resume the help desk any time.
Callers scan and call
Print the QR poster for lobbies, wards and OPDs. Scanning opens the dialer with the help desk number ready.
Nuvi answers
Warm, patient and calm, like an experienced receptionist. Transfers to staff when a person is needed.
Everything is logged
Each call arrives in the call log with its recording, transcript and the details the AI extracted.
Upload a list. The agent calls everyone.
Health camp invitations, check-up reminders, follow-up surveys: upload a contact list, the numbers are checked and cleaned, and the agent places every call. Results land in the same call log as inbound calls.
- CSV upload with phone number validation
- Per-contact variables so each call is personal
- Outcomes, recordings and transcripts for every contact
QR call poster
Download the QR code or print a ready-made poster. Callers scan, tap Call and they're through to the help desk.
Download poster| Campaign | Contacts | Status |
|---|---|---|
| Diabetes check-up camp | 2,480 | Calling |
| Post-discharge follow-up | 312 | Completed |
Built for a hospital front office
Emergency first
Possible emergencies stop the conversation: the caller is given 108 or your emergency department and offered an instant transfer.
Warm handover
When a question needs a person, the call is transferred to the right desk instead of leaving the caller stuck.
Appointment requests
Takes the caller's request so the appointments team can confirm it, with the details already captured.
Search and export
Filter calls by date, direction and outcome, play recordings with seeking, and export to CSV.
AI-extracted details
Caller name, reason for calling, department asked about and outcome, filled in automatically after each call.
Role-based access
Platform and hospital admins each see what they need. Sign-in lockout protects every account.
Retention built in
Recordings kept for 180 days and transcripts for a year, then removed automatically.
Private recording storage
Recordings are copied into private cloud storage you control, not left with the voice provider.
Patient data treated as patient data
Recordings, transcripts and records are protected by isolation, least-privilege access and a complete audit trail.
Single-tenant isolation
Every hospital gets its own deployment, database, administrator, secrets and web address. Nothing is shared between hospitals.
Least-privilege roles
Doctors see only their own patients, department heads their department, billing only billing. A record you can't access behaves as if it doesn't exist.
Full audit trail
Every sign-in, change and recording playback is logged with actor, result, severity and source. If the audit entry can't be written, the recording isn't played.
Account protection
Lockout after repeated failed sign-ins, forced password change on first use, and sign-out on every device after a reset or suspension.
Masked secrets
Voice and AI keys are managed by the platform admin only, and every stored secret is shown masked to its last four characters.
Short-lived links
Recording and document links are private and expire within minutes, so a shared link stops working quickly.
Retention you control
Choose how long recordings and transcripts are kept. After that they are deleted automatically, while call times and outcomes remain for reporting.
Operations visibility
Health checks for the database, storage, voice and messaging integrations, plus metrics and log exports for your IT team.
Masked call operations
The technical call log shows only the last four digits of a number and never what was said. Conversation content stays with clinical staff.